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Privacy Policy

1. Introduction

This Privacy Policy explains how wazamba.ie collects, uses, stores, shares, and protects your personal information when you use our services.

We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation. This notice provides transparent information about our data practices and your rights regarding your personal information.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Who We Are

The operator of this website is Naale Limited, a company incorporated under the laws of Malta with company registration number C 105574 and having its registered address at Level 3 (Suite 3068), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta.

We are the Data Controller of your personal data. This means that in the context of our business relationship with you, we decide how and why your personal data is processed in the ways explained in this notice. Together with our joint controllers where applicable, we maintain the ownership and security of the personal data you provide to us.

If you have any questions about this Privacy Policy, including any requests about exercising your privacy and data protection rights, you can contact our Data Protection Officer by sending an email to [email protected].

3. What Personal Data Do We Collect?

Data You Provide to Us Directly

We may collect the following personal data from you depending on how you interact with our services:

Registration Data: To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, and username. Upon registering, we will automatically receive your IP address and location data.

Due Diligence Data: We collect your identity card number, driving license number, passport number, proof of address, social security number, and source of wealth or funds information to comply with our due diligence and Know Your Customer (KYC) obligations. This information is necessary for age and identity verification purposes, Anti-Money Laundering (AML) compliance, and to meet our licensing and other legal requirements.

Financial Information: We may collect your financial information, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. Additionally, this information may be used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.

Communication Data: When you contact our customer support team or communicate with us through email, live chat, or other channels, we collect the content of your communications and any information you choose to provide.

Marketing Preferences: Information about your preferences for receiving marketing communications and your communication preferences.

Personal Data We Collect Automatically

Device Information: We receive information about the device and software you use to access our services, including Internet protocol (IP) address, operating system version, browser type, and device identifiers.

Logs and Usage Information: To help us understand how you use our services and to improve them, we automatically receive information about your interactions with our website. Our servers automatically log usage data when you interact with our platform. This information includes records of your activities such as viewing content, clicking advertisements, performing searches, sharing our services on social media, date and time of your sessions, the pages you view, links to and from any page, and time spent in each session. We gather some of this data through cookies and similar technologies.

Location Information: We may collect or infer your general location information when you use our services, based on your IP address or device settings.

Gameplay Data: Information about the games you play, your betting patterns, preferences, and gaming history on our platform.

Personal Data That We Receive From Others

We may collect your personal data from other sources to provide and personalize our services to you and to comply with legal obligations. We may gather data from:

  • Publicly available sources such as public and government databases, internet sources, social media platforms, online and printed media
  • Commercially available databases and third-party entities, including financial and credit institutions, fraud prevention agencies, and public authorities. These sources help us verify your information and investigate suspicious activities, especially for fraud prevention and anti-money laundering purposes
  • Linked accounts such as information from social media platforms when you choose to connect your Facebook, Google, or other social media accounts to our platform
  • Payment providers and financial institutions who may share transaction information and verification data
  • Game providers and platform partners who provide services through our website

Inferences: We may infer additional personal data based on the personal data described above. For example, we may infer your interests and game preferences based on the web pages you view and the games you play.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

To Provide Our Services

  • Create and manage your account
  • Process deposits, withdrawals, and other financial transactions
  • Provide customer support and respond to your inquiries
  • Enable you to participate in games and use our gaming platform
  • Process bonuses, promotions, and rewards

Legal and Regulatory Compliance

  • Verify your identity and age to prevent underage gambling
  • Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
  • Comply with our licensing obligations under the National Excise Licence Office (NELO)
  • Prevent fraud, money laundering, and other illegal activities
  • Comply with legal obligations and respond to lawful requests from authorities
  • Maintain records as required by gambling regulations

Security and Fraud Prevention

  • Detect and prevent fraudulent activities and security threats
  • Monitor and analyze usage patterns to identify suspicious behavior
  • Protect our business, users, and platform from harm
  • Investigate violations of our Terms and Conditions

Service Improvement and Analytics

  • Analyze how users interact with our services
  • Improve our website functionality and user experience
  • Develop new features and services
  • Conduct market research and data analysis
  • Test and troubleshoot technical issues

Marketing and Communications

  • Send promotional materials, offers, and newsletters (with your consent where required)
  • Provide personalized content and recommendations
  • Inform you about new games, features, and services
  • Conduct surveys and gather feedback

Responsible Gaming

  • Monitor gaming behavior to identify potential problem gambling
  • Implement responsible gaming measures and player protection tools
  • Enforce self-exclusion and account limits

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: Processing is necessary to perform our contract with you and provide our services
  • Legal obligation: Processing is required to comply with legal and regulatory requirements, including AML, KYC, and licensing obligations
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and marketing, provided these interests do not override your rights and freedoms
  • Consent: Where we have obtained your explicit consent for specific processing activities, such as certain marketing communications

6. How We Share Your Personal Data

We may share your personal data with the following categories of recipients:

  • Internally with authorized employees, brands within the same entity or operator, contractors, agents, joint controllers, affiliates, and subsidiary companies within our business group or linked to our parent company
  • Payment providers and financial institutions: For the use of our services, withdrawals and deposits, we offer a variety of trusted third-party payment providers. We may share your first name, last name, date of birth, email, address, zip code, city, country, phone number, and alias with them. We may also share your KYC documents with payment providers to enable them to comply with their legal and AML obligations
  • Third-party service providers: As necessary to deliver, manage, and improve our services, including but not limited to customer support service providers, email delivery services, SMS and voice call providers, technology providers, and cloud hosting service providers
  • Marketing partners: To deliver promotional content and advertisements (with appropriate safeguards)
  • Fraud prevention agencies: To verify your identity and prevent fraudulent activities
  • Game providers: To enable you to play games on our platform
  • Data aggregators and analytics providers: For the purpose of conducting market research, data analysis, and improving service offerings
  • Law enforcement agencies, regulatory and licensing authorities: When required by law or to comply with legal obligations
  • Corporate transaction parties: In the event of or connection to a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, transfer, divestiture, or sale of all or a portion of our business or assets
  • Third-party platforms: If you choose to submit a complaint, review, or query concerning our services to a third-party platform (such as a casino review site, gambling forum, or dispute resolution body), we may be required to respond directly to such platforms in order to clarify, investigate, or resolve the matter you have raised. In doing so, we may disclose personal data strictly limited to what is necessary to identify your account and respond appropriately. Such disclosures are made based on our legitimate interest in protecting our business reputation and resolving external disputes in a transparent and accountable manner

We do not sell your personal data to third parties for their marketing purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may have data protection laws that differ from those in your country.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

8. How Long We Keep Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period depends on various factors, including:

  • The nature of the personal data
  • The purposes for which it is processed
  • Legal and regulatory requirements (including AML and licensing obligations, which may require us to retain data for up to 10 years after account closure)
  • Whether there are any ongoing legal proceedings or investigations

After the retention period expires, we will securely delete or anonymize your personal data.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL (Secure Socket Layer) encryption technology to protect data transmission
  • Secure servers and firewalls
  • Access controls and authentication procedures
  • Regular security assessments and audits
  • Employee training on data protection and security
  • Incident response procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use:

  • Essential cookies: Necessary for the website to function properly
  • Performance cookies: Help us understand how visitors use our website
  • Functionality cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website. For more detailed information, please refer to our Cookie Policy.

11. Your Rights

You have certain rights regarding the personal data we hold about you. These include:

  • Right to access: Request access to the personal data we hold about you and obtain information about how we process it
  • Right to rectification: Request correction of any inaccurate or incomplete personal data about you
  • Right to erasure: Request deletion or removal of your personal data when there is no compelling legal or business reason for its continued processing
  • Right to restriction: Request restriction of the processing of your personal data in certain circumstances
  • Right to data portability: Request the transfer of your personal data to another party in a structured, commonly-used, and machine-readable format
  • Right to object: Object to the processing of your personal data, particularly if we are processing it on grounds of legitimate interests or for direct marketing purposes
  • Right to withdraw consent: Withdraw your consent at any time, without affecting the lawfulness of previous processing based on your consent
  • Right to lodge a complaint: Lodge a complaint with a supervisory authority. You may do so in your EU member state of residence, place of work, or the place where the alleged infringement occurred

To exercise your rights, please contact our Customer Support at [email protected] or our Data Protection Officer at [email protected]. We will respond to your request within the timeframes required by applicable data protection laws.

Please note that in certain circumstances, we may need to refuse your request or may only be able to comply partially, for example if we have a legal obligation to retain certain data or if the request is manifestly unfounded or excessive.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal data.

13. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

If you believe we have inadvertently collected data from a child, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our website or platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information.

We do not sell personal information as defined by the CCPA. For more information about your California privacy rights or to exercise them, please contact us at [email protected].

16. How to Contact Us

If you have any questions about this Privacy Policy, our data collection practices, or wish to exercise your privacy rights, please contact us:

  • Email: [email protected]
  • Data Protection Officer: [email protected]
  • Mailing Address: Naale Limited, Level 3 (Suite 3068), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta

We aim to respond to all inquiries within 30 days of receipt. For urgent matters related to data protection, please clearly mark your communication as "URGENT - Data Protection" to ensure prompt attention.

Thank you for trusting Wazamba casino with your personal information. We are committed to protecting your privacy and maintaining the security of your data.

Last Updated: October 2025